Phone Skills for Administrative and Front-Desk Professionals
Emails, texts and other digital messaging may get a lot of hype, but top-notch telephone skills remain in high demand.
How do you make sure you always come across as friendly, professional and helpful on the phone — even when you’re doing a million things, and the world around you is begging for your attention? This helpful webinar has the answers.
You’ll discover how to get to the root of why a caller’s calling the first time — so you can eliminate the frustration of misdirected calls. You’ll be able to quickly and easily disarm annoyed people. Plus, you’ll reduce your stress and help improve your company’s reputation at the same time. If you spend a lot of time on the phone, consider this one-hour online course an absolute essential. Enroll today and discover just how powerful your voice can be!
Course Outcomes
- Use welcoming words and phrases to create a positive first impression
- Handle high call volumes efficiently and place callers on hold diplomatically
- Disarm rude, angry or upset callers with ease
- Master vocal techniques and speech pacing to ensure clarity
- Take accurate messages and seamlessly transfer calls
- Follow simple guidelines for good phone etiquette
- Use your voice to convey enthusiasm and positivity
Event Dates & Locations
| Date | Time | Price | Action | ||
|---|---|---|---|---|---|
Scheduled Webinar
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Just $111 per person when you enroll 4+ learners
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