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Manager remaining cool and collected while having a challenging conversation

Scheduled Webinar

•

1 hr

How to Remain Cool and Collected in Challenging Conversations

Approved for HRCI and SHRM credits

Course Outcomes FAQs

Stop stressing out! Intense conversations — heated meetings, difficult negotiations or confrontations with angry colleagues or customers — happen occasionally in almost every work situation. That’s a given you can’t control. What you CAN control is the way you choose to react to any potentially stressful interaction, dispute or allegation. Keeping calm is critical.

This one-hour webinar helps you develop the skills you need to stay fearless, grounded, clear-headed and calm in the face of difficult conversations — and how to recover if you ever lose your composure.

Register today and learn the simple strategies you need to stay calm, confident and in control when you’re faced with any tough interaction. The key is to be prepared.

Course Outcomes

Approaching difficult conversations with honesty and the proper mindset
5 simple strategies for keeping your cool
Emotional triggers that can cause you or someone else to have a blowup
Coming across as resolute and determined without showing any aggression
How to avoid a combative mentality, even when others are being confrontational
Recognizing when you’re about to lose control of your emotions and need to pull back
What to do when you do lose control — steps to repair the damage

The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.

SkillPath is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org.

Event Dates & Locations

Date	Time	Price	Action

Scheduled Webinar

Course Dates & Times

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Webinar Event + Digital Download $298

Webinar Event $199

Webinar Digital Download $199

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FAQs

What is a digital download?

A digital download is a recording of the webinar that you can purchase and access later at your convenience. It’s a great choice if you want to review the material later or can’t make the event date. For the best deal, our "Bundle & Save" option includes both the scheduled webinar and the digital download, combining a focused, real-time learning experience with a valuable resource for future reference. The digital download is delivered following the webinar event date.

How does a webinar work?

One or two days before the scheduled broadcast date of the webinar, you’ll receive an email with a link and a unique registration ID you’ll use to connect to the training. It will also include an additional link to the course materials along with any additional instructions you’ll need.

About 15 minutes before the scheduled start of your webinar, you’ll be able to log on from your computer, laptop, tablet or smartphone to join the event. Your unique registration ID may only be used once.

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What happens if I register, and then something comes up and I have to cancel?

We understand that from time to time things happen that you can’t avoid, and you might need to cancel your registration. Here is our cancellation policy:

If you need to cancel your registration, please do so at least five business days before the event. If you cancel fewer than five business days before the event, we’ll credit your account for a future webinar. Refer to the confirmation number received upon registration and contact our customer service representatives at 1-800-873-7545.

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