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Co-workers in a emotionally charged meeting

Scheduled Webinar

•

1 hr

How to Handle Emotionally Charged Situations in the Workplace

Approved for HRCI and SHRM credits

Course Outcomes FAQs

There’s no such thing as an emotion-free workplace. But when tempers flare, the stakes are high. Your credibility is on the line. Even more important, you run the risk of ruining relationships with your boss or co-workers.

So if you’re concerned about keeping your cool when you’re frustrated, angry or super-stressed, you’ll want to sign up for this one-hour online course. It’ll help you deal effectively with those high-pressure situations, without losing it. Learn how to weather any storm and turn turbulent times into opportunities to build stronger, more positive working relationships when you register today.

Course Outcomes

Learn the right words to use in emotionally charged situations
Discover new calming techniques to increase your effectiveness
Minimize the impact of difficult people — respond rather than react
Let go of the need to “prove your point” and see how it improves most every outcome
Tools for constructive confrontation…stay focused on the issue
Avoid win-lose situations and the defensiveness it triggers
How to use boundary statements with angry people

Scheduled Webinar

Webinar Digital Download $199

Included in
SkillPath Unlimited+Live

^$499 per year

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FAQs

What is a digital download?

A digital download is a recording of the webinar that you can purchase and access later at your convenience. It’s a great choice if you want to review the material later or can’t make the event date. For the best deal, our "Bundle & Save" option includes both the scheduled webinar and the digital download, combining a focused, real-time learning experience with a valuable resource for future reference. The digital download is delivered following the webinar event date.

How does a webinar work?

One or two days before the scheduled broadcast date of the webinar, you’ll receive an email with a link and a unique registration ID you’ll use to connect to the training. It will also include an additional link to the course materials along with any additional instructions you’ll need.

About 15 minutes before the scheduled start of your webinar, you’ll be able to log on from your computer, laptop, tablet or smartphone to join the event. Your unique registration ID may only be used once.

To ensure you have the best experience possible, please make sure your system has the necessary components. You can check your system now by following this link: System Check. Note: Please disable any pop-up blockers before testing your system.

Why should I choose a webinar?

How do I contact Customer Service?

What happens if I get disconnected during the webinar?

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What happens if I register, and then something comes up and I have to cancel?

We understand that from time to time things happen that you can’t avoid, and you might need to cancel your registration. Here is our cancellation policy:

If you need to cancel your registration, please do so at least five business days before the event. If you cancel fewer than five business days before the event, we’ll credit your account for a future webinar. Refer to the confirmation number received upon registration and contact our customer service representatives at 1-800-873-7545.

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