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Business professional handling an exchange with an angry customer

Scheduled Webinar

•

1 hr

Handling Confrontational Customers

Course Outcomes FAQs

With customers, you have to be respectful, professional and helpful — no matter what the situation or who you’re dealing with. That can be especially hard when faced with customers who are angry, rude or even borderline abusive.

This one-hour training event shows you how to use your voice and choose the right words to to relax a tense exchange. And find ways to reduce your own stress — so you can stay positive and not let one bad apple ruin your whole day.

Course Outcomes

Guidelines for disarming confrontation, whether the person is hurt, angry or upset
Techniques for developing immediate rapport with the customer
Using your tone of voice and body language to control or calm any situation
Simple phrases for cooling down hotheads — so you can deal with their issues
How to weather customer fury like a pro and without getting upset
Plus much more!

Scheduled Webinar

Webinar Digital Download $199

Included in
SkillPath Unlimited+Live

^$499 per year

Access this course and 6000+ other live virtual workshop sessions(includes live virtual events priced $399 or less)
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And so much more!

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Scheduled Webinar People Skills

FAQs

What is a digital download?

A digital download is a recording of the webinar that you can purchase and access later at your convenience. It’s a great choice if you want to review the material later or can’t make the event date. For the best deal, our "Bundle & Save" option includes both the scheduled webinar and the digital download, combining a focused, real-time learning experience with a valuable resource for future reference. The digital download is delivered following the webinar event date.

How does a webinar work?

One or two days before the scheduled broadcast date of the webinar, you’ll receive an email with a link and a unique registration ID you’ll use to connect to the training. It will also include an additional link to the course materials along with any additional instructions you’ll need.

About 15 minutes before the scheduled start of your webinar, you’ll be able to log on from your computer, laptop, tablet or smartphone to join the event. Your unique registration ID may only be used once.

To ensure you have the best experience possible, please make sure your system has the necessary components. You can check your system now by following this link: System Check. Note: Please disable any pop-up blockers before testing your system.

Why should I choose a webinar?

How do I contact Customer Service?

What happens if I get disconnected during the webinar?

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What happens if I register, and then something comes up and I have to cancel?

We understand that from time to time things happen that you can’t avoid, and you might need to cancel your registration. Here is our cancellation policy:

If you need to cancel your registration, please do so at least five business days before the event. If you cancel fewer than five business days before the event, we’ll credit your account for a future webinar. Refer to the confirmation number received upon registration and contact our customer service representatives at 1-800-873-7545.

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