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Business professional dealing with a difficult situation

Scheduled Webinar

•

1 hr

Dealing With Difficult Situations (and People)

Approved for HRCI and SHRM credits

Course Outcomes FAQs

Dealing with difficult situations is part of life. Nobody enjoys messy confrontations, but the more self-assured you are, the less painful they become.

Whether you’re delivering bad news, fielding complaints, discussing a sensitive issue or mediating an explosive argument, this practical one-hour webinar helps you handle life’s challenging circumstances with the skills you need to succeed.

Register today and take away easy, low-stress strategies for handling disagreements, complaints, misunderstandings and more with complete confidence.

Course Outcomes

From angry to agreeable — the no-stress method for tackling any complaint that comes your way
Handling disagreements — the foolproof 5-step strategy you’ll turn to every time
How to manage difficult people and office gossip with a classic exercise
The 4 rules you need to follow when delivering bad news
When it’s best to say nothing, how to say “No” diplomatically…and more!

The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.

SkillPath is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org.

Event Dates & Locations

Date	Time	Price	Action

Scheduled Webinar

Course Dates & Times

Bundle & Save

Webinar Event + Digital Download $298

Webinar Event $199

Webinar Digital Download $199

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Just $149 per person when you enroll 4+ learners

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FAQs

What is a digital download?

A digital download is a recording of the webinar that you can purchase and access later at your convenience. It’s a great choice if you want to review the material later or can’t make the event date. For the best deal, our "Bundle & Save" option includes both the scheduled webinar and the digital download, combining a focused, real-time learning experience with a valuable resource for future reference. The digital download is delivered following the webinar event date.

How does a webinar work?

One or two days before the scheduled broadcast date of the webinar, you’ll receive an email with a link and a unique registration ID you’ll use to connect to the training. It will also include an additional link to the course materials along with any additional instructions you’ll need.

About 15 minutes before the scheduled start of your webinar, you’ll be able to log on from your computer, laptop, tablet or smartphone to join the event. Your unique registration ID may only be used once.

To ensure you have the best experience possible, please make sure your system has the necessary components. You can check your system now by following this link: System Check. Note: Please disable any pop-up blockers before testing your system.

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What happens if I get disconnected during the webinar?

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What happens if I register, and then something comes up and I have to cancel?

We understand that from time to time things happen that you can’t avoid, and you might need to cancel your registration. Here is our cancellation policy:

If you need to cancel your registration, please do so at least five business days before the event. If you cancel fewer than five business days before the event, we’ll credit your account for a future webinar. Refer to the confirmation number received upon registration and contact our customer service representatives at 1-800-873-7545.

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