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Friendly Customer Service professional speaking with a customer

Scheduled Webinar

•

1 hr

Customer Service the Disney Way

Course Outcomes FAQs

Even its fiercest competitors acknowledge that Disney is simply the best customer-centric company around. That’s because each person — from street sweepers to Magic Mountain managers — is empowered to deliver “magical moments.”

Find out how you can inspire that same level of customer service enthusiasm when you sign up for this revolutionary, one-hour customer service webinar.

Learn how to implement new “Disney Way” ideas right away. With every customer contact — by every worker — you’ll show your customers how much they truly matter!

Course Outcomes

5 ways to create “magical customer moments” no matter the size of your organization or industry
How to get feedback from frontline staff and empower them in the process
Setting expectations and getting buy-in for your customer-centric vision
Motivating employees to deliver heartfelt customer service
The surprising priorities of Disney’s success formula
The #1 barrier that keeps employees from providing good customer care
Hiring and onboarding that guarantee employees embrace your customer care values
Ways to discover customers dreams and see how well you’re doing

Event Dates & Locations

Date	Time	Price	Action

Scheduled Webinar

Course Dates & Times

Bundle & Save

Webinar Event + Digital Download $298

Webinar Event $199

Webinar Digital Download $199

Save when you enroll multiple attendees!

Just $149 per person when you enroll 4+ learners

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Access this course and 6000+ other live virtual workshop sessions(includes live virtual events priced $399 or less)
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FAQs

What is a digital download?

A digital download is a recording of the webinar that you can purchase and access later at your convenience. It’s a great choice if you want to review the material later or can’t make the event date. For the best deal, our "Bundle & Save" option includes both the scheduled webinar and the digital download, combining a focused, real-time learning experience with a valuable resource for future reference. The digital download is delivered following the webinar event date.

How does a webinar work?

One or two days before the scheduled broadcast date of the webinar, you’ll receive an email with a link and a unique registration ID you’ll use to connect to the training. It will also include an additional link to the course materials along with any additional instructions you’ll need.

About 15 minutes before the scheduled start of your webinar, you’ll be able to log on from your computer, laptop, tablet or smartphone to join the event. Your unique registration ID may only be used once.

To ensure you have the best experience possible, please make sure your system has the necessary components. You can check your system now by following this link: System Check. Note: Please disable any pop-up blockers before testing your system.

Why should I choose a webinar?

How do I contact Customer Service?

What happens if I get disconnected during the webinar?

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What happens if I register, and then something comes up and I have to cancel?

We understand that from time to time things happen that you can’t avoid, and you might need to cancel your registration. Here is our cancellation policy:

If you need to cancel your registration, please do so at least five business days before the event. If you cancel fewer than five business days before the event, we’ll credit your account for a future webinar. Refer to the confirmation number received upon registration and contact our customer service representatives at 1-800-873-7545.

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