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Friendly front desk professional helping visitors
Scheduled Webinar
•
1 hr

Assertiveness Skills for Front Desk Professionals

Your job at the front desk is easy when everyone shows up on time and with a smile. But some days, that’s just not how it goes, and you can’t let problematic people and challenging situations shake you. 

That’s why you’ll appreciate this practical one-hour webinar — created specifically for front desk, reception, retail and more. Register today and get the skills you need to stay calm and confidently in charge — no matter what the circumstances.

Course Outcomes

  • How to project an “in-charge” image — useful nonverbal tactics
  • Making a good first impression and putting visitors at ease, every time
  • What to say and how to say it with authority
  • Assertive communication and the importance of saying “No”
  • Emotional intelligence, listening and mirroring techniques
  • Handling confrontation, difficult conversations and escalating situations
  • Giving and receiving feedback at work: important dos and don’ts

Scheduled Webinar

$

Included in
SkillPath Unlimited+Live

$499 per year

  • Access this course and 6000+ other live virtual workshop sessions(includes live virtual events priced $399 or less)
  • 500+ webinars broadcast daily
  • 2,000+ on-demand resources
  • And so much more!

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