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Friendly front desk professional helping visitors

Scheduled Webinar

•

1 hr

Assertiveness Skills for Front Desk Professionals

Course Outcomes FAQs

Your job at the front desk is easy when everyone shows up on time and with a smile. But some days, that’s just not how it goes, and you can’t let problematic people and challenging situations shake you.

That’s why you’ll appreciate this practical one-hour webinar — created specifically for front desk, reception, retail and more. Register today and get the skills you need to stay calm and confidently in charge — no matter what the circumstances.

Course Outcomes

How to project an “in-charge” image — useful nonverbal tactics
Making a good first impression and putting visitors at ease, every time
What to say and how to say it with authority
Assertive communication and the importance of saying “No”
Emotional intelligence, listening and mirroring techniques
Handling confrontation, difficult conversations and escalating situations
Giving and receiving feedback at work: important dos and don’ts

Event Dates & Locations

Date	Time	Price	Action

Scheduled Webinar

Course Dates & Times

Bundle & Save

Webinar Event + Digital Download $298

Webinar Event $199

Webinar Digital Download $199

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Just $149 per person when you enroll 4+ learners

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FAQs

What is a digital download?

A digital download is a recording of the webinar that you can purchase and access later at your convenience. It’s a great choice if you want to review the material later or can’t make the event date. For the best deal, our "Bundle & Save" option includes both the scheduled webinar and the digital download, combining a focused, real-time learning experience with a valuable resource for future reference. The digital download is delivered following the webinar event date.

How does a webinar work?

One or two days before the scheduled broadcast date of the webinar, you’ll receive an email with a link and a unique registration ID you’ll use to connect to the training. It will also include an additional link to the course materials along with any additional instructions you’ll need.

About 15 minutes before the scheduled start of your webinar, you’ll be able to log on from your computer, laptop, tablet or smartphone to join the event. Your unique registration ID may only be used once.

To ensure you have the best experience possible, please make sure your system has the necessary components. You can check your system now by following this link: System Check. Note: Please disable any pop-up blockers before testing your system.

Why should I choose a webinar?

How do I contact Customer Service?

What happens if I get disconnected during the webinar?

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What happens if I register, and then something comes up and I have to cancel?

We understand that from time to time things happen that you can’t avoid, and you might need to cancel your registration. Here is our cancellation policy:

If you need to cancel your registration, please do so at least five business days before the event. If you cancel fewer than five business days before the event, we’ll credit your account for a future webinar. Refer to the confirmation number received upon registration and contact our customer service representatives at 1-800-873-7545.

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