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FAQs
A virtual seminar is a live, instructor-led experience. One or two days before the actual date of your seminar (also referred to as a course or workshop), you’ll receive an email with a link and a unique registration ID you’ll use to connect to the training. It will also include an additional link to the course materials along with any additional instructions you’ll need.
About 15 minutes before the scheduled start of your workshop, you’ll be able to log on from your computer, laptop, tablet or smartphone and join the event. Your unique registration ID may only be used once.
To ensure you have the best experience possible, please make sure your system has the necessary components. You can check your system now by following this link: Click here. Note: Please disable any pop-up blockers before testing your system.
SkillPath virtual seminars integrate easily into a regular workday and don’t require travel — so you’re better equipped to apply new skills immediately in your work environment. Plus, virtual training is perfect for modern professionals looking for the flexibility to train from anywhere, on any device.
Yes! At SkillPath, we want to make sure that all customers have equal access to our training resources, so we are pleased to offer closed captioning on all virtual seminars (including breakout rooms!). Attendees need to simply click the CC button on the tool bar at the bottom of their meeting screen.
We understand that occasionally things happen beyond your control, making cancellation unavoidable.
CANCELLATION POLICY: Cancellations occurring 5 business days or less before the event will be eligible for a one-time transfer to a future event. Refer to the confirmation number received upon registration and notify us by email at custserv@skillpath.com or call us at 1-800-873-7545 prior to the date of the event. Post-event cancellations will be ineligible for transfer and the registrant will be liable for the entire course fee.
If you have trouble connecting or should you get disconnected during the seminar, click here for step-by-step troubleshooting tips, or call us at 1-800-873-7545.
Our Customer Service representatives are available to take your call at 1-800-873-7545. They can also be reached by email at custserv@skillpath.com.
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