Managing Conflict and Confrontation at Work
It may be natural to avoid uncomfortable conflict with others, but this tactic could spell disaster in the workplace. Unmanaged or poorly managed conflict at work leads to less cooperation, impaired teamwork, lower productivity and reduced quality, as well as diminished employee commitment and morale. However, you can avoid negative outcomes like these with good conflict management skills.
Successfully managed conflict can have a healthy, positive effect on your team and your organization. Well-managed conflict is an effective way to bring important issues to light and open the lines of communication, strengthening relationships with your team, boss, vendors and customers.
Highly interactive, live, virtual training will enhance your learning for this course. Engage with your instructor and other participants as you gain important insights on how to manage your emotions, work with all personality styles and manage conflict in a proficient, productive and professional manner.
Course Preview
Course Outcomes
- Understand the positive effects of conflict on your team and organization
- Balance emotions and maintain professionalism — even under stress
- Work more effectively with a variety of different personality styles
- Learn how to open the lines of communication through conflict and confrontation
- Communicate with diplomacy and finesse in difficult situations
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Course Agenda
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SkillPath is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org.
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Managing Conflict and Confrontation at Work
It may be natural to avoid uncomfortable conflict with others, but this tactic could spell disaster in the workplace. Unmanaged or poorly managed conflict at work leads to less cooperation, impaired teamwork, lower productivity and reduced quality, as well as diminished employee commitment and morale. However, you can avoid negative outcomes like these with good conflict management skills.
Successfully managed conflict can have a healthy, positive effect on your team and your organization. Well-managed conflict is an effective way to bring important issues to light and open the lines of communication, strengthening relationships with your team, boss, vendors and customers.
Highly interactive, live, virtual training will enhance your learning for this course. Engage with your instructor and other participants as you gain important insights on how to manage your emotions, work with all personality styles and manage conflict in a proficient, productive and professional manner.
Session 1: Achieving Emotional Balance
- Recognize the importance of emotional balance
- Describe what emotional balance looks like
- Explain methods for achieving emotional balance
- Discuss strategies to maintain professionalism in stressful situations
Session 2: Communicating With Different Personality Types
- Summarize the different personality styles and their characteristics
- Describe communication strategies suited to each of the personality styles
- Discuss how to work effectively with various personality styles
- Explain the importance of being aware of how other people perceive you
Session 3: Communicating With Tact in Difficult Situations
- Describe best-practice communication techniques to use in difficult conversations
- Express strategies to effectively handle disagreements or misunderstandings
- Articulate methods that focus on the other person’s feelings to help get the correct message across
- Discuss ways to handle complaints so masterfully that protesters become loyal supporters