Leading Multigenerational Teams With Confidence
It’s no longer uncommon for a manager to be in charge of five generations of workers, spanning recent college graduates to those who work past the age of retirement. As a leader, you have the challenge of building bridges within your team — finding harmony and balance, providing motivation, resolving conflict and ensuring that everyone’s performing at peak potential.
This LIVE, instructor-led course helps you achieve all this and more by laying the groundwork for success. See how multigenerational perspectives and diverse backgrounds can enrich an organization — and why it’s critical that you get to know your employees on a personal and professional level so they can reach a productive level of common understanding.
Discover how to develop deeper insight of your team members, along with the best practices for engaging and leading an age-diverse team. Learn how to lead with empathy and communicate in a way that resonates with every employee. Find how to make sure your workers of all ages feel appreciated and that they work well together.
Course Outcomes
- Identify the business benefits of a diverse, multigenerational workforce
- Know how to develop deeper insight into your employees — and why it’s important
- Communicate effectively and respectfully with employees of all ages
- Discuss how to reduce turnover and increase loyalty within an age-diverse workforce
- Describe ways to address conflict and resolve discord on multigenerational teams
Course Agenda
Request group training
Complete the form below to request tailored, private training for your team. We’ll be in touch to discuss your group’s specific goals.
More Courses in
FAQs
Related Courses
 | skillpath.com/XMGEN |
Leading Multigenerational Teams With Confidence
It’s no longer uncommon for a manager to be in charge of five generations of workers, spanning recent college graduates to those who work past the age of retirement. As a leader, you have the challenge of building bridges within your team — finding harmony and balance, providing motivation, resolving conflict and ensuring that everyone’s performing at peak potential.
This LIVE, instructor-led course helps you achieve all this and more by laying the groundwork for success. See how multigenerational perspectives and diverse backgrounds can enrich an organization — and why it’s critical that you get to know your employees on a personal and professional level so they can reach a productive level of common understanding.
Discover how to develop deeper insight of your team members, along with the best practices for engaging and leading an age-diverse team. Learn how to lead with empathy and communicate in a way that resonates with every employee. Find how to make sure your workers of all ages feel appreciated and that they work well together.
Session 1: Get to Know Your Team
- List some of the key factors that shape individuals
- Discuss how your character traits influence who you are at work
- Explain how personal filters affect how you and your employees evaluate messages
- Describe how to communicate effectively with a diverse, multigenerational workforce
- Identify words and phrases that help lead to mutual understanding
Session 2: Address Conflict
- Identify common root causes of conflict
- Discuss common types of conflict encountered by managers
- Explain why conflict escalates unless addressed
- Describe methods for addressing and resolving conflict
- Explore conflict resolution techniques like AHA and FAIR
Session 3: Show Your Support
- Identify the needs of a multigenerational workforce
- Discuss extrinsic vs intrinsic motivation, providing examples of each
- Characterize how employees view transactional vs meaningful change
- Explain how to create and foster a sense of belonging and connectedness in your workplace
- Describe how mentorship can build bridges among diverse, multigenerational employees