Leading Multigenerational Teams With Confidence
It’s no longer uncommon for a manager to be in charge of five generations of workers, spanning recent college graduates to those who work past the age of retirement. As a leader, you have the challenge of building bridges within your team — finding harmony and balance, providing motivation, resolving conflict and ensuring that everyone’s performing at peak potential.
This LIVE, instructor-led course helps you achieve all this and more by laying the groundwork for success. See how multigenerational perspectives and diverse backgrounds can enrich an organization — and why it’s critical that you get to know your employees on a personal and professional level so they can reach a productive level of common understanding.
Discover how to develop deeper insight of your team members, along with the best practices for engaging and leading an age-diverse team. Learn how to lead with empathy and communicate in a way that resonates with every employee. Find how to make sure your workers of all ages feel appreciated and that they work well together.
Course Outcomes
- Identify the business benefits of a diverse, multigenerational workforce
- Know how to develop deeper insight into your employees — and why it’s important
- Communicate effectively and respectfully with employees of all ages
- Discuss how to reduce turnover and increase loyalty within an age-diverse workforce
- Describe ways to address conflict and resolve discord on multigenerational teams
Course Agenda
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Leading Multigenerational Teams With Confidence
It’s no longer uncommon for a manager to be in charge of five generations of workers, spanning recent college graduates to those who work past the age of retirement. As a leader, you have the challenge of building bridges within your team — finding harmony and balance, providing motivation, resolving conflict and ensuring that everyone’s performing at peak potential.
This LIVE, instructor-led course helps you achieve all this and more by laying the groundwork for success. See how multigenerational perspectives and diverse backgrounds can enrich an organization — and why it’s critical that you get to know your employees on a personal and professional level so they can reach a productive level of common understanding.
Discover how to develop deeper insight of your team members, along with the best practices for engaging and leading an age-diverse team. Learn how to lead with empathy and communicate in a way that resonates with every employee. Find how to make sure your workers of all ages feel appreciated and that they work well together.
Session 1: Get to Know Your Team
- List some of the key factors that shape individuals
- Discuss how your character traits influence who you are at work
- Explain how personal filters affect how you and your employees evaluate messages
- Describe how to communicate effectively with a diverse, multigenerational workforce
- Identify words and phrases that help lead to mutual understanding
Session 2: Address Conflict
- Identify common root causes of conflict
- Discuss common types of conflict encountered by managers
- Explain why conflict escalates unless addressed
- Describe methods for addressing and resolving conflict
- Explore conflict resolution techniques like AHA and FAIR
Session 3: Show Your Support
- Identify the needs of a multigenerational workforce
- Discuss extrinsic vs intrinsic motivation, providing examples of each
- Characterize how employees view transactional vs meaningful change
- Explain how to create and foster a sense of belonging and connectedness in your workplace
- Describe how mentorship can build bridges among diverse, multigenerational employees