Strengthening Your Workplace Interpersonal and Social Skills
Gain essential skills for understanding, relating to and working better with all types of people, even the most difficult, during this extraordinary one-day workshop.
In this course, you’ll discover how to make others feel valued and improve your workplace relationships with better emotional self-control. You’ll improve your results in dealing with difficult people and conflict by better understanding them, as well as being able to break out of your comfort zone to feel more at ease in unfamiliar settings and activities. You’ll also learn how to improve your communication techniques and build the essential people skills that make all the difference to an organization’s success.
Course Outcomes
- Discuss the behaviors and characteristics that are important for strong professional relationships
- Describe ways to use active listening to break down communication barriers
- Learn how to monitor and manage one’s behavior when negative emotions occur
- Explore conflict resolution strategies and how people respond to emotions
- Explore strategies for setting an emotionally intelligent tone or atmosphere
Course Agenda
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Strengthening Your Workplace Interpersonal and Social Skills
Gain essential skills for understanding, relating to and working better with all types of people, even the most difficult, during this extraordinary one-day workshop.
In this course, you’ll discover how to make others feel valued and improve your workplace relationships with better emotional self-control. You’ll improve your results in dealing with difficult people and conflict by better understanding them, as well as being able to break out of your comfort zone to feel more at ease in unfamiliar settings and activities. You’ll also learn how to improve your communication techniques and build the essential people skills that make all the difference to an organization’s success.
Module 1: Cultivating Strong Professional Relationships
Professional relationships require rapport, emotional intelligence and working together.
- Define emotional intelligence and discuss how it affects personal and professional success
- Identify personal behaviors and characteristics that are important when building strong professional relationships
- Identify ways to build rapport and trust with peers and leaders
Module 2: Refining Relationships Through Social Awareness and Communication
Social awareness is the ability to deal with societal, as well as interpersonal, challenges. It enables a person to relate effectively with everyone around them.
- Explain interpersonal skills needed to succeed at work
- Describe communication styles and how best to relate with all personality types
- Articulate valuable communication strategies and techniques that foster effective relationships
Module 3: Committing to Effective Communications
Effective communication, the transfer of information from one person to another, is the foundation of positive relationships and influence.
- Identify communication enhancers and destroyers and how they relate to personal image
- Discuss the barriers of communication and using active listening to break down those barriers
- Recognize and use positive communication techniques both verbally and in writing
Module 4: Crafting an Emotionally Intelligent Environment — Self-Regulate and Self-Motivate
Self-regulation is the ability to monitor and manage one’s behavior, which is a needed skill in today’s world.
- Describe factors related to motivation
- Recognize the physical signs of emotional turmoil
- Discuss the process to use when negative emotions emerge
Module 5: Handling Conflict With Empathy
In conflict resolution situations, handling issues with an empathetic mindset is critical to a successful outcome.
- Explain how people respond to emotions
- Describe conflict resolution techniques using empathetic communication
- Summarize important communication skills to use in emotionally charged situations
Module 6: Applying Workplace Emotional Intelligence Tools
Research studies have shown that the most productive and motivated employees are those whose leaders set an emotionally intelligent tone or atmosphere.
- Discuss the significance of team EI
- Describe leadership strategies for developing team EI
- Identify methods to help team members handle workplace stress